Reference

tamarabet Privacy Policy for Indonesia

The tamarabet Privacy Policy outlines exactly what personal data we collect when you open an account, how we store it, who can access it, and how you can…

Data collection scopeRetention periodsYour access rightsCookie controlsContact for requests

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tamarabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account and complete phone verification, we collect your name, phone number, email address and the payment method you register — DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. We use that data to process deposits,

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verify withdrawals, send account status alerts and resolve support queries. We do not sell your data to third-party advertisers. Data handling depends on local law, and our practices are structured around the privacy rights applicable where local law permits. Retention periods vary by data type: active
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account data is held while your account remains open; transaction records are kept for the period required under applicable rules; cookie and session data expires within 30 days of your last login.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach us about any Privacy Policy question

If you want to request a copy of your stored data, ask us to correct inaccurate details or raise a deletion request, our support team handles Privacy Policy queries seven days a…

Live Chat Available 24 hours, seven days a week from your account dashboard — the fastest path for data-access or correction requests.

Email Support Send written Privacy Policy requests to our data team; we aim to respond within two business days with a reference number.

Account Settings Update your phone number, email and linked payment method — DANA, OVO, GoPay or QRIS — directly inside account settings without contacting support.

DATA HANDLING PRACTICES

How we manage your data at tamarabet

Our data practices are designed around your account security and transaction integrity. From the moment you complete phone verification to the point a QRIS or bank transfer withdrawal clears, every data step…

Encryption at rest

All personal account data — including your registered DANA or OVO wallet ID — is encrypted in storage using industry-standard protocols. No plain-text credentials are held on our servers.

Cookie controls

We use session cookies to keep you logged in and analytics cookies to understand page load issues. You can disable non-essential cookies from the cookie settings link in the site footer.

Account security

Phone verification is required before your account can be accessed after a new device login. This step prevents unauthorised access even if your email is compromised.

Retention policy

Active account data is held as long as your account is open. If you close your account, personal data is deleted or anonymised within 60 days except where local law requires a longer retention period.

Data access requests

You can request a full export of data we hold on your account by contacting our support team via live chat or email. We complete verified requests within five business days.

Third-party sharing limits

We share transaction data with payment processors — DANA, OVO, GoPay, QRIS and partnered banks — only to the extent needed to complete or verify a payment. No data is passed to advertisers.

Privacy Policy questions we hear most

These are the data and privacy questions we receive most often from account holders across Indonesia. If your question is not answered here, our live chat team can help directly from your account dashboard.

We collect your name, phone number, email address and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log transaction references for each deposit and withdrawal to support account verification.

Yes. Transaction data from QRIS, bank transfer via BCA, BRI, Mandiri or BNI, and virtual account payments is covered. We retain only the reference needed to confirm payment status and handle any dispute you raise.

Personal data is deleted or anonymised within 60 days of account closure. Transaction records may be held longer where local law requires it. Data handling in all cases depends on local law.

Yes. Contact us via live chat or email with your account phone number and we will send a verified data export within five business days. We do not charge a fee for this request.

Open a live chat session or send us an email with the specific data you want corrected or removed. We confirm receipt with a reference number and aim to complete the request within two business days.

No. We share data only with payment processors — DANA, OVO, GoPay, QRIS and partner banks — to complete transactions. No personal data is passed to advertisers or unrelated third parties.

We use session cookies to maintain your login and analytics cookies to diagnose page errors. Non-essential cookies can be disabled from the cookie settings link in the site footer at any time.

tamarabet Privacy Policy for Indonesia

Reach us about any Privacy Policy question

How we manage your data at tamarabet

Encryption at rest

Cookie controls

Account security

Retention policy

Data access requests

Third-party sharing limits

Privacy Policy questions we hear most

01 What personal data does tamarabet collect when I open an account?

02 Does the tamarabet Privacy Policy cover my QRIS and bank transfer data?

03 How long does tamarabet keep my personal data after I close my account?

04 Can I request a copy of all the data tamarabet holds on me?

05 How do I ask tamarabet to correct or delete my personal data?

06 Does tamarabet share my data with third-party advertisers or other companies?

07 What cookies does tamarabet use and how do I control them?

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